Help & guides
The TheatreHQ Handbook
Step-by-step guides with screenshots for everything in TheatreHQ — from your first login to running a full season.
Topic: Audience · 6 guides
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Audience & Marketing
Sending an email campaign to your audience
Create an email campaign from a ready-made template, edit it, choose who receives it and check it before you send. 2 min readRead
Audience & Marketing
Setting up automated emails
Choose which emails send themselves — booking confirmations, welcomes, reminders — and edit what each one says. 2 min readRead
Audience & Marketing
Managing your audience list
Keep every patron in one place with their bookings, tags, notes and contact preferences. 1 min readRead
Audience & Marketing
Running Audience Choice Awards
Let your audience vote for their favourite performers and reveal the winners when you choose. 1 min readRead
Your Website
Adding FAQs to your website
Answer the questions you're asked most — parking, access, food and drink — and choose which pages they appear on. 1 min readRead
Settings & Security
Looking after personal data with the GDPR tools
Set up your cookie banner and privacy policy, keep a record of consent and breaches, and handle requests about someone's data. 2 min readRead
Browse by area
Shows
All guide to do with shows 5 guides
Getting Started
These are some quick videos to help you get started 4 guides
Box Office & Tickets
Selling tickets, seating plans, the door and your sales figures. 7 guides
Your Website
Pages, design, news, FAQs and getting found on Google. 8 guides
Audience & Marketing
Your audience list, email campaigns, automated emails and awards. 5 guides
Membership
Membership types, members, payments and renewals. 2 guides
Payments, Shop & Fundraising
Payment providers, your online shop and fundraising events. 4 guides
Settings & Security
Committee logins, modules, two-factor sign-in, email sending and GDPR. 5 guides