Help & guides
The TheatreHQ Handbook
Step-by-step guides with screenshots for everything in TheatreHQ — from your first login to running a full season.
Box Office & Tickets · 7 guides
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Creating a seating plan for your venue
Build a seating plan for your venue with the row generator, price bands, aisles and accessible seats, then attach it to a show. 3 min readRead
Checking tickets in at the door
Use the Door Scanner on any phone to check tickets in by QR code or name, and watch arrivals live. 2 min readRead
Checking how ticket sales are going
See revenue, seats sold, online versus cash sales and attendance for each production and performance. 1 min readRead
Creating referral links for your cast
Give each cast member their own booking link and see who has sold the most tickets. 1 min readRead
Selling tickets on the door
Record walk-in, pay-on-the-night and complimentary ticket sales from the box office, seat by seat. 1 min readRead
Using a waiting list for sold-out shows
Let people join a waiting list when a performance sells out, and tell them in turn when seats come back. 1 min readRead
Moving a booking to another performance, and refunds
Move a customer's tickets to a different night, keep or change their seats, and record refunds correctly. 2 min readRead
Browse by area
Shows
All guide to do with shows 5 guides
Getting Started
These are some quick videos to help you get started 4 guides
Box Office & Tickets
Selling tickets, seating plans, the door and your sales figures. 7 guides
Your Website
Pages, design, news, FAQs and getting found on Google. 8 guides
Audience & Marketing
Your audience list, email campaigns, automated emails and awards. 5 guides
Membership
Membership types, members, payments and renewals. 2 guides
Payments, Shop & Fundraising
Payment providers, your online shop and fundraising events. 4 guides
Settings & Security
Committee logins, modules, two-factor sign-in, email sending and GDPR. 5 guides