Help & guides
The TheatreHQ Handbook
Step-by-step guides with screenshots for everything in TheatreHQ — from your first login to running a full season.
Topic: Tickets · 9 guides
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Getting Started
Video
How to setup a box office
This guide shows how to configure a box office checkout for a show in TheatreHQ. It covers adding performances, choosing a box office mode, setting pricing and ticket types, and testing the public booking flow. 3 min readRead
Box Office & Tickets
Creating a seating plan for your venue
Build a seating plan for your venue with the row generator, price bands, aisles and accessible seats, then attach it to a show. 3 min readRead
Box Office & Tickets
Checking tickets in at the door
Use the Door Scanner on any phone to check tickets in by QR code or name, and watch arrivals live. 2 min readRead
Box Office & Tickets
Checking how ticket sales are going
See revenue, seats sold, online versus cash sales and attendance for each production and performance. 1 min readRead
Box Office & Tickets
Creating referral links for your cast
Give each cast member their own booking link and see who has sold the most tickets. 1 min readRead
Box Office & Tickets
Selling tickets on the door
Record walk-in, pay-on-the-night and complimentary ticket sales from the box office, seat by seat. 1 min readRead
Box Office & Tickets
Using a waiting list for sold-out shows
Let people join a waiting list when a performance sells out, and tell them in turn when seats come back. 1 min readRead
Box Office & Tickets
Moving a booking to another performance, and refunds
Move a customer's tickets to a different night, keep or change their seats, and record refunds correctly. 2 min readRead
Getting Started
Seeing how your society is doing with Site Stats
One page with your website visitors, ticket and hire income, top shows and what's coming up, for any period you choose. 2 min readRead
Browse by area
Shows
All guide to do with shows 5 guides
Getting Started
These are some quick videos to help you get started 4 guides
Box Office & Tickets
Selling tickets, seating plans, the door and your sales figures. 7 guides
Your Website
Pages, design, news, FAQs and getting found on Google. 8 guides
Audience & Marketing
Your audience list, email campaigns, automated emails and awards. 5 guides
Membership
Membership types, members, payments and renewals. 2 guides
Payments, Shop & Fundraising
Payment providers, your online shop and fundraising events. 4 guides
Settings & Security
Committee logins, modules, two-factor sign-in, email sending and GDPR. 5 guides