Features Show Management Ticketing & Seating Membership Payments & Fundraising Rehearsal Scheduling Wardrobe & Props Auditions Venue Hire Your Own Website See all features
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Help & guides

The TheatreHQ Handbook

Step-by-step guides with screenshots for everything in TheatreHQ — from your first login to running a full season.

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All getting started guides
Getting started: your first show on saleFrom an empty account to tickets on sale in one sitting: add your show, set up performances, the venue and tickets, cho…
Logging InWhen you sign up for TheatreHQ, you receive a subdomain such as yourtheatre.theatrehq.com. This article explains how to…
How to setup a box officeThis guide shows how to configure a box office checkout for a show in TheatreHQ. It covers adding performances, choosin…

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Shows All guide to do with shows 9 guides Getting Started These are some quick videos to help you get started 5 guides Box Office & Tickets Selling tickets, seating plans, the door and your sales figures. 10 guides Your Website Pages, design, news, FAQs and getting found on Google. 10 guides Audience & Marketing Your audience list, email campaigns, automated emails and awards. 8 guides Membership Membership types, members, payments and renewals. 3 guides Payments, Shop & Fundraising Payment providers, your online shop and fundraising events. 5 guides Settings & Security Committee logins, modules, two-factor sign-in, email sending and GDPR. 10 guides

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Shows

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Video Adding a show This walkthrough shows how to find, edit, promote, and add productions in TheatreHQ. You'll see where shows live, how to update key details, set performances, send announcements, tag people and photos, and create a new show. 3 min readRead Running auditions online Set up auditions for a show, list the roles, create audition days and slots, and manage applicants as they move through the process. 3 min readRead Cataloguing your wardrobe and props Record every costume, prop and set piece, where it's stored, which show has it, and print QR labels. 2 min readRead

Box Office & Tickets

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Video Creating a seating plan for your venue Build a seating plan for your venue with the row generator, price bands, aisles and accessible seats, then attach it to a show. 3 min readRead Checking tickets in at the door Use the Door Scanner on any phone to check tickets in by QR code or name, and watch arrivals live. 2 min readRead Checking how ticket sales are going See revenue, seats sold, online versus cash sales and attendance for each production and performance. 1 min readRead

Your Website

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Changing your website's design Choose a theme, set your colours and banner, and make your society's website look like yours. 1 min readRead Publishing news and photo galleries Write news posts tagged with shows and cast, and add production photos to your website's gallery. 1 min readRead Showing your sponsors on your website Add your sponsors with logos, tiers and links, and thank them on your website. 1 min readRead

Audience & Marketing

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Video Sending an email campaign to your audience Create an email campaign from a ready-made template, edit it, choose who receives it and check it before you send. 2 min readRead Video Setting up automated emails Choose which emails send themselves — booking confirmations, welcomes, reminders — and edit what each one says. 2 min readRead Managing your audience list Keep every patron in one place with their bookings, tags, notes and contact preferences. 1 min readRead

Membership

Setting up membership types Create membership types with their own fee, renewal period, renewal date and payment options, and see which members belong to each. 2 min readRead Adding members and recording membership payments Add someone as a member, record payments taken in cash or by bank transfer, and keep track of renewals. 1 min readRead Consent forms and membership compliance reports Set up the consents you need from members, such as photos and emergency treatment, and use the compliance reports to spot gaps. 2 min readRead

Payments, Shop & Fundraising

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Video Setting up your online shop Switch on the shop, set up collection and delivery, add products with sizes and stock, and sell from your website. 2 min readRead Running a fundraising event Set up a quiz night, gala dinner or auction with tickets, a fundraising goal, donations, Gift Aid and a raffle. 2 min readRead Connecting your payment providers (Stripe, PayPal, GoCardless) Connect Stripe, PayPal or GoCardless so you can take card payments, PayPal and Direct Debit online. 2 min readRead

Settings & Security

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Adding committee members and choosing what they can access Give each committee member their own login, the right permission level, and access to just the modules they need. 2 min readRead Turning modules on and off (and finding a missing menu item) Can't find Box Office, Shop or another menu item? How modules and module access work, and how to switch features on and off. 2 min readRead Looking after personal data with the GDPR tools Set up your cookie banner and privacy policy, keep a record of consent and breaches, and handle requests about someone's data. 2 min readRead