Help & guides
The TheatreHQ Handbook
Step-by-step guides with screenshots for everything in TheatreHQ — from your first login to running a full season.
Topic: Payments · 7 guides
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Payments, Shop & Fundraising
Setting up your online shop
Switch on the shop, set up collection and delivery, add products with sizes and stock, and sell from your website. 2 min readRead
Payments, Shop & Fundraising
Running a fundraising event
Set up a quiz night, gala dinner or auction with tickets, a fundraising goal, donations, Gift Aid and a raffle. 2 min readRead
Box Office & Tickets
Selling tickets on the door
Record walk-in, pay-on-the-night and complimentary ticket sales from the box office, seat by seat. 1 min readRead
Membership
Adding members and recording membership payments
Add someone as a member, record payments taken in cash or by bank transfer, and keep track of renewals. 1 min readRead
Payments, Shop & Fundraising
Connecting your payment providers (Stripe, PayPal, GoCardless)
Connect Stripe, PayPal or GoCardless so you can take card payments, PayPal and Direct Debit online. 2 min readRead
Box Office & Tickets
Moving a booking to another performance, and refunds
Move a customer's tickets to a different night, keep or change their seats, and record refunds correctly. 2 min readRead
Payments, Shop & Fundraising
Hiring out your hall and rooms
Let dance schools, choirs and clubs see your rooms, check when they're free and book or enquire online, with everything on one calendar. 4 min readRead
Browse by area
Shows
All guide to do with shows 5 guides
Getting Started
These are some quick videos to help you get started 4 guides
Box Office & Tickets
Selling tickets, seating plans, the door and your sales figures. 7 guides
Your Website
Pages, design, news, FAQs and getting found on Google. 8 guides
Audience & Marketing
Your audience list, email campaigns, automated emails and awards. 5 guides
Membership
Membership types, members, payments and renewals. 2 guides
Payments, Shop & Fundraising
Payment providers, your online shop and fundraising events. 4 guides
Settings & Security
Committee logins, modules, two-factor sign-in, email sending and GDPR. 5 guides