Features Show Management Ticketing & Seating Membership Payments & Fundraising Rehearsal Scheduling Wardrobe & Props Auditions Venue Hire Your Own Website See all features
Who it’s for Amateur theatre websites Box office software For operatic societies
Pricing Theatres Blog Knowledge Base Free templates Switching to TheatreHQ Security Integrations About Contact Start your free trial
Help & guides

The TheatreHQ Handbook

Step-by-step guides with screenshots for everything in TheatreHQ — from your first login to running a full season.

Results for “box office” · 22 guides

← All guides
Getting Started Video How to setup a box office This guide shows how to configure a box office checkout for a show in TheatreHQ. It covers adding performances, choosing a box office mode, setting pricing and ticket types, and testing the public booking flow. 3 min readRead Getting Started Video Getting started: your first show on sale From an empty account to tickets on sale in one sitting: add your show, set up performances, the venue and tickets, choose when booking opens and publish. 3 min readRead Box Office & Tickets Video Creating a seating plan for your venue Build a seating plan for your venue with the row generator, price bands, aisles and accessible seats, then attach it to a show. 3 min readRead Box Office & Tickets Video Checking tickets in at the door Use the Door Scanner on any phone to check tickets in by QR code or name, and watch arrivals live. 2 min readRead Box Office & Tickets Checking how ticket sales are going See revenue, seats sold, online versus cash sales and attendance for each production and performance. 1 min readRead Box Office & Tickets Creating referral links for your cast Give each cast member their own booking link and see who has sold the most tickets. 1 min readRead Box Office & Tickets Selling tickets on the door Record walk-in, pay-on-the-night and complimentary ticket sales from the box office, seat by seat. 1 min readRead Box Office & Tickets Using a waiting list for sold-out shows Let people join a waiting list when a performance sells out, and tell them in turn when seats come back. 1 min readRead Settings & Security Turning modules on and off (and finding a missing menu item) Can't find Box Office, Shop or another menu item? How modules and module access work, and how to switch features on and off. 2 min readRead Box Office & Tickets Moving a booking to another performance, and refunds Move a customer's tickets to a different night, keep or change their seats, and record refunds correctly. 2 min readRead Box Office & Tickets Letting members book first with pre-release links Set an on-sale date, then give members, patrons or the cast a link that lets them book before everyone else. 2 min readRead Box Office & Tickets What your audience sees when they book Walk through booking from your audience's side: the show page, choosing a performance, picking seats and confirming, with no account needed. 2 min readRead Box Office & Tickets Video Cash sales, pay at the door and free (complimentary) tickets How to record tickets sold in person, hold seats for people who will pay at the door, give away tickets as free complimentary comps with a reason, and credit a sale to a cast member. 4 min readRead Box Office & Tickets Selling programmes, interval drinks and other extras with your tickets Let your audience buy a programme, an interval drink or an ice cream when they book, ask them about access needs, and hand everything over at the door without a queue at the bar. 3 min readRead Box Office & Tickets Show week checklist: from the dress rehearsal to the post-show report Everything to do in TheatreHQ in show week, from filling the last seats and briefing front of house to watching the house fill up and following up afterwards. 3 min readRead Shows Video Adding a show This walkthrough shows how to find, edit, promote, and add productions in TheatreHQ. You'll see where shows live, how to update key details, set performances, send announcements, tag people and photos, and create a new show. 3 min readRead Settings & Security Adding committee members and choosing what they can access Give each committee member their own login, the right permission level, and access to just the modules they need. 2 min readRead Your Website Adding FAQs to your website Answer the questions you're asked most — parking, access, food and drink — and choose which pages they appear on. 1 min readRead Your Website Getting your shows found on Google Use SEO Health to check each show has everything Google needs to list it as an event, and fix what's missing. 1 min readRead Getting Started Seeing how your society is doing with Site Stats One page with your website visitors, ticket and hire income, top shows and what's coming up, for any period you choose. 2 min readRead Settings & Security Your society's name, logo and contact details Set your society's name, tagline, logo, favicon, contact details and default venue, which appear across your whole website. 2 min readRead Getting Started Moving to TheatreHQ from another system A step-by-step plan for moving your society’s website, ticketing, audience list and members to TheatreHQ without losing anything, or anyone, along the way. 3 min readRead

Browse by area

Shows All guide to do with shows 12 guides Getting Started These are some quick videos to help you get started 6 guides Box Office & Tickets Selling tickets, seating plans, the door and your sales figures. 12 guides Your Website Pages, design, news, FAQs and getting found on Google. 11 guides Audience & Marketing Your audience list, email campaigns, automated emails and awards. 8 guides Membership Membership types, members, payments and renewals. 3 guides Payments, Shop & Fundraising Payment providers, your online shop and fundraising events. 9 guides Settings & Security Committee logins, modules, two-factor sign-in, email sending and GDPR. 10 guides

Browse by topic